MISSION

We are a team of highly trained professionals who deliver innovative technology to all markets globally, providing easy to use and effective solutions for our customers.

Why work Airgentex?

Airgentex offers a very competitive benefits package to our employees, including:

• Medical Insurance
• Dental Insurance
• Paid Holidays
• Top-Notch Training
• Service Awards
• Company Sponsored Activities
• Recognition Awards
• Optional supplemental insurance benefits

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a great team of professionals, we invite you to apply for any below positions today.We are an equal opportunity employer.

Current Available Positions

Technical Support Engineer lvl 2

Provide proactive and reactive assistance to all external customers. Provide overall management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues.
Provide proactive troubleshooting assistance to your specific product.
Record and document all issues related to customers both internal and external.
Conference call availability to resolve product issues.
Log all testing, troubleshooting and research done in process of resolution. Responsible for Customer and Internal Updates.
Produce articles for submission into the current knowledgebase.
Maintain a high level of knowledge and professionalism.
Creation of product troubleshooting guides to assist support teams.
Provide effective and timely communication to support teams.
Document issues within the call tracking system.
Maintain a current level of knowledge on Airgentex products and services.
Be available and accessible to fellow co-workers.
Maintain a friendly, open, approachable, positive attitude.